July 20-22, 2018
Boyne Highland Resort, Harbor Springs
The 2018 Summer Convention is planned for July 20-22 at the Boyne Highland Resort, Harbor Springs. We will publish more information as soon as it is available. Our annual conventions are a great way to get away while also focusing on your business with your peers. Contact MILD if you want to be made aware of the 2018 convention plans as soon as they are available.Contact MILD Upcoming Events
The Michigan Institute of Laundering & Drycleaning (MILD) had 118 people attend the MILD 2016 Summer Convention featuring Jane Zellers on Mackinac Island over July 22-23, 2016. The convention brought together many professional cleaners to enjoy the charm of Mackinac Island. Attendees enjoyed the town’s beautiful views, a historic fort, and the island’s famous fudge. The convention had outdoor receptions, a presentation by Jane Zellers on industry innovations, and the annual meeting and awards banquet.
David Barlow, Jan’s Professional Drycleaners, Clio, Michigan and MILD’s President was the host of the convention and MILD annual meeting. Dave’s comments when the event was done were made with a smile, “Over the moon! Off the hook! A home run! Just a few of the colloquialisms to describe the MILD Summer Convention at Mission Point on Mackinac Island this weekend, with over 100 attendees participating. It was a great weekend of networking, relationship building, and the highlight was Jane Zeller’s take on industry trends and helping to make your business more profitable today and into the future. This event was a successful convention that was enjoyed by all in attendance!”
MILD had a pre-meeting with Compassmax prior the convention and Michael Duchaine gave a four hour hands-on demonstration of advance tips and information to Compassmax users. MILD had a board meeting as part of the event and members participated in an active discussion on state legislative issues led by guest speaker Charlie Owens, National Federations of Independent Business Michigan State Director. MILD highlighted a member service a video presentation of a tool created for members in training new employees. Larry Hennessee, MILD’s marketing consultant of Hennessee & Houser Advertising debuted a MILD training tool that all members can use that introduces new employees to the drycleaning and laundry industry and teaches them information about the industry. This tool allows members to give their new employees first day training information about the industry. MILD also has free to members a training portal where this training, customer service skills, and safety training can be done and tracked for employees. This portal allows members to deliver video-based training, test the employee for record keeping and keep track of completion. Supervisors can log into see how their employees are doing and all the record keeping for this training is free to MILD members. MILD’s goal is to bring business tools to members on a silver platter.
The annual meeting announced the election results for the MILD 2016-2017 MILD Board.
The Award Banquet celebrated MILD awards to members for achievements in the cleaning industry. The following presentations were made to Andy Curtis of Curtis Cleaners, Grand Rapids, Michigan accepted two awards for Business Innovation / Improvement and Community Service. Curtis Cleaners implemented a new auto bagger and semi-automated counter system to their assembly to better service customers. They also conducted onsite customer service representative training with Trudy Adams that allowed them to increase production by 20%.
MILD presented a second award to Curtis Cleaners for Outstanding Community Service for their participation in Suits for Soliders, Flat River Outreach Ministries. They started with this organization in March of 2016 and through early May 2016 have collected and cleaned and donated 164 suits to the organization to provide to returning soldiers. This work was over and above collecting, cleaning, and donated 10,000 winter coats to local Charities via Coats 4 Kids and local vet organizations. MILD honors Curtis Cleaners for their community involvement and will be presenting a donation of $200.00 to Suits for Soldiers on their behalf and doing a local press release. “MILD is so pleased to recognize members and the great part their play in their communities doing good work on a daily basis. This strong commitment to being involved in your local town make the entire industry and state stronger. Great job to everyone at Curtis!”, Marcy Dwyer, MILD Executive Director.
Larry Taffel accepted on behalf of Joseph Gardella, Camelot Cleaners, Berkley, Michigan for Business Improvement for their first class outstanding décor. This award recognized them for having a front of house experience to customers that is elegant, professional and looks more like a fancy hotel lobby than a drycleaners. This facility along with a spotless plant and the one of the most friendly staff in Michigan make Camelot Cleaners an industry leader in customer service and décor in Michigan.
Nancy Moore accepted for Sheldon Cleaners for Business Innovation/Business Improvement for their nationally recognized achievement of reinventing their business to take drycleaning, laundry to a higher level with the addition of a coffee shop to their facility. Their business updated to have multiple revenue streams including drycleaning, self-service laundry, fluff-n-fold, rental income, and food and coffee. Sheldon Cleaners employees 240 people throughout Grand Rapids, Holland and Kalamazoo, Michigan. Sheldon Cleaners has been recognized by DLI, National Clothesline and may other drycleaning national organizations. They were kind enough to hose a MILD open house where members were able to tour the complete facility especially the improvements in the back of the house. MILD is pleased to have one of the top drycleaners in the nation in our state.
The main award of the night was the Mike O’Neill Award presented to posthumously to Kevin Smith, Curtis Cleaners & Curtis Equipment. His wife Helen Smith received Kevin’s award. Kevin has passed away from illness that took him away too soon. MILD is honoring Kevin for this contribution to MILD and the cleaning industry. Kevin was an active member of MILD serving as President for two terms, newsletter editor, finance committee member, treasurer, workshop skills committee, convention committee and the man everyone called when they had a problem. He was always a person who would share ideas and solutions with everyone in the drycleaning industry across the state. He was constantly looking for improvements in machinery, systems, tools and people. If there was a better way to do something Kevin would find it!
He was a person who demonstrated every day that his passion for improving himself and this industry was forefront in all his actions. He made sure that MILD grew to be an association that was strong and viable to help the next generation of business owners in Michigan. When MILD fell in hard times, Kevin along with a few other rolled up the sleeves and got the work done to keep the association going. The mailings were done by that small team, the events were planned, and the operations of the association were completed. MILD made it and is pass the tough times due to Kevin’s work.
Kevin wanted to make sure good ideas reached every member of MILD. He was instrumental is reviving communication to people across the state. He mandated we share member news, tips and techniques and celebrate member successes. We now have a standing practice to share such information on a regular basis for MILD and it is because of Kevin. His voice will be in my head to get it right and make sure every member of the cleaning community is receiving communication from MILD.